3. What if I receive a defective or damaged leather jacket or leather item?

If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a return or replacement based on the specific situation.

4. Can I return a customized or personalized leather item?

Customized or personalized leather items may not be eligible for return unless there is a manufacturing defect. Please contact our customer support team for further information.

5. How long does it take to process a refund for a returned leather jacket or leather item?

Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe. Please allow for processing and bank transaction times.

6. Are the leather jackets and leather items genuine leather?

Yes, all our leather jackets and leather items are made from genuine leather unless otherwise specified. We prioritize quality and ensure that our products are crafted from authentic materials.

7. How should I care for my leather jacket or leather item?

We provide care instructions with each leather jacket or leather item. It's important to follow these guidelines to maintain the quality and longevity of your purchase.

8. Do you offer any warranty on your leather jackets and leather items?

We offer a limited warranty against manufacturing defects. Please refer to our warranty policy or contact our customer support team for more details.

9. Can I cancel my order for a leather jacket or leather item?

Orders can be canceled within a specific timeframe before they are shipped. Please contact our customer support team as soon as possible to request a cancellation.

10. Can I track the shipment of my leather jacket or leather item?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this to track the progress of your shipment on our website or with the shipping carrier.